Our commitment to you

To work most effectively with our clients we need to make a number of commitments.  

Our commitment to Treating Clients Fairly (TCF)

  • We will act with integrity, honesty and openness in everything we do for and with you
  • We will always act impartially and your interests will come first at all times
  • We will treat you fairly, as we would want to be treated ourselves
  • We will tell you what we will do and what we won’t
  • We will be friendly, courteous and responsive
  • We will be totally transparent with regard to our dealings with you
  • We will absolutely respect your confidentiality
  • We expect to develop a long-term partnership with you, to help you achieve your lifetime goals
  • We will aim to meet agreed deadlines and where we can’t we will update you as early as possible
  • We measure our success based on your perception of our service